Shipping & Handling
Section 1: Overview
Thank you for shopping with KMONA (“we,” “our,” or “us”). This Shipping & Handling Policy explains how we process, package, and ship your orders, along with estimated delivery times, shipping fees, and tracking information.
By placing an order with us, you agree to the terms outlined in this policy.
Section 2: Processing Time
Orders are typically processed within 1-2 business days after payment is confirmed.
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Order Cut-Off: Orders received after 2 PM pst will be processed the next business day.
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Custom or Personalized Items: Processing may take 2-3 business days due to customization.
Note: Processing times do not include weekends or public holidays.
Section 3: Shipping Methods & Carriers
We offer the following shipping methods:
Shipping Method | ETA | Carrier | Notes |
|---|---|---|---|
Expedited | 2–3 business days | United States Postal Service (USPS) | Faster delivery option. Tracking included. Delivery times may vary slightly based on destination. |
Standard | 3–5 business days | United States Postal Service (USPS) | Orders are processed within 1-2 business days. Tracking is provided once the order ships. |
Note: Delivery times are estimates and may vary due to carrier delays, weather, or customs. Processing times do not include weekends or public holidays.
Section 4: Shipping Fees
Shipping fees are calculated at checkout and may vary based on:
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Shipping method selected
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Package weight and dimensions
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Delivery location
Free Shipping: Orders over $75.00 may qualify for free standard shipping.
Section 5: Tracking Your Order
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Once your order ships, you will receive a tracking number via Email.
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You can track your order at: USPS Tracking
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Estimated delivery times are provided by the carrier and may change due to external factors.
Section 6: Address Accuracy
Please ensure your shipping address is complete and accurate. KMONA is not responsible for delays, misdeliveries, or extra shipping costs resulting from incorrect or incomplete addresses.
Section 7: Lost, Damaged, or Delayed Shipments
If your order is lost, damaged, or delayed:
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Contact us at Kmonaproducts@gmail.com within 7 days of the expected delivery date.
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Include your order number and a description of the issue.
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We will work with the carrier to resolve the issue and may offer a replacement, refund, or credit, depending on the circumstances.
Note: Certain shipping carriers may require a damage claim to be filed before a replacement can be issued.
Section 8: Returns & Exchanges
For information on returns or exchanges, please see our Returns & Refund Policy.
Section 9: Contact Us
For questions regarding shipping and handling, email us at Kmonaproducts@gmail.com.